RETURN & REFUND POLICY

Thank you for shopping at 2wenty5ive.Store. If you are not entirely satisfied, with damaged or defective items with your purchase, we are here to help.  However, 2wenty5ive.Store:

  • Not liable for damages resulting from misuse of products, shipping delays, or supplier errors
  • Not responsible for indirect, incidental, or consequential damages
  • Total liability shall not exceed the purchase price of the product in question

Our items ship directly from our international partner warehouses, please read our policy carefully to understand how returns and refunds work.

 

 

Return

  • You have 7 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.
  • Please do not send your purchase back to the manufacturer or supplier directly. You must contact us first.

 

How to Start a Return

  1. Email us at support@2wenty5ive.Store with your order number and a clear reason for the return.
  2. If your return is approved, we will reply with the correct regional return address (as our items ship from various global fulfillment centers).
  3. Mail the item back to the provided address and share the tracking number with us.

 

 

Refund

  • Once we receive your item and inspect it, we will email you to notify you that we have received your returned item.
  • If the return is approved, your refund will be processed.
  • A credit will automatically be applied to your original method of payment within 7-14 business days.

 

Damaged or Defective Items

  • If your item arrives damaged, defective, or is the wrong item, please contact us within 7 days of delivery.
  • Please include clear photos showing the damage or issue.
  • For verified defects, we will issue a full refund or send a free replacement right away. You do not need to ship the damaged item back.

 

Shipping Costs for Returns

  • You will be responsible for paying for your own shipping costs for returning non-defective items (e.g., change of mind).  Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund (if we provide a return label).
  • We cover return shipping costs if the return is due to our error or a defective product.

 

Non-Returnable / Non-Refundable Items

  • Sale items marked as final sale.
  • Perishable goods, custom products, or intimate/personal care items.
  • Orders that failed to deliver due to an incorrect address entered by the customer

 

Contact Information

If you have any questions about this Return & Refund Policy or your order, please contact us at: support@2wenty5ive.store

 

We reserve the right to modify this Return & Refund Policy at any time, so please review it frequently.  Changes and clarifications will take effect immediately upon their posting on the website.